Manage uncertainty by inviting people to focus on the controllable.

Delegate hard tasks based on people’s unique strengths.

Reward people’s willingness to ask for help or admit failure.

Share your struggles and invite others to do the same.

Share when strengths are being underplayed or overplayed.

Ask questions instead of assuming the worst.

Start conversations by asking: ‘What’s going well?’

When people are at their best, tell them what you see.

Step away from your work to share a cuppa or your lunch.

Start or end meetings with a funny video, gif, story or game.

Ask people to share what lit them up in the past week.

Thank others, noting what they did and the impact it had.